1. Full refund within 14 days
If you ask within 14 days of your first paid charge, we refund it in full, whether or not you used the service. This applies to the first payment of each account, for any paid plan.
2. After 14 days
Cancel any time in Settings, in one step. Cancelling stops the next renewal; you keep access until the end of the period you already paid for. A period that has already begun is generally not refunded, and refunds outside the 14 days are at our discretion unless the law gives you the right to one.
If we charged you by mistake, or charged you twice, we refund the extra charge in full, at any time.
3. How to ask
Write to us from the contact page, from the email address on your account, and tell us which payment you mean. We reply within 3 business days. An approved refund goes back to the card or payment method you used; your bank can take several more days to show it. Payments are processed by Polar, the merchant of record, so the refund is issued through Polar.
4. Your legal rights
Nothing here limits any right you have under the consumer law where you live. The rest of the paid-plan rules (renewal, price changes, cancelling) are in our Terms of Service.
Operated by PATER NOSTER (Paternoster). Questions: support@jectos.com